SHIPPING INFORMATION
At Dermaveda Essentials, we offer fast and reliable shipping to all our customers. Our shipping rates are calculated based on your location and the weight of your order. We use only the best packaging materials to ensure that your products arrive in perfect condition. We also offer free shipping on orders over Rs.499 !If you have any questions about shipping or delivery, please contact our customer service team and we’ll be happy to assist you.
RETURNS & EXCHANGES
What is the cost of shipping?
A shipping charge of Rs. 40 is applicable to all orders under Rs. 499.” As TnC has been updated.
How long will it take for the order to reach me?
From the time of shipping, it takes 5-7 days for orders to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at support@dermaveda.in and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
To track your order please write to us at support@dermaveda.in
You can track the status of your package 24 hours after your order is placed.
We Do not accept returns
Under what conditions can I return/ replace my product?
Cosmetic products are non-returnable items. We do not accept returns. However, in rare circumstances as mentioned below we may consider EXCHANGING the product against a video proof required beginning from receiving the package including all 8 corners, opening it with all its contents and showing the product in question with a 360 degrees view without any pause in one single unedited video.
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/tampered product or packaging
- Incomplete order
- Missing product
How are returns processed?
Once you request to return a product, a pick up is organized for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
Can I cancel my order?
Please contact us (Mon – Fri – 9 am to 6 pm), and we will help you in cancelling the order.
Dermaveda Essentials reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.